Novomed – Mirdif

I am extremely disappointed with the level of service I received today. What should have been a routine eye examination for my child was unnecessarily prolonged and I was ultimately charged for additional procedures that were neither requested nor clearly communicated in advance. It is concerning that what was presented as a standard check-up turned into an opportunity to inflate the bill without transparency. This experience has left me feeling misled and frustrated. I will be formally raising this matter with my health insurance provider.

im sharing my feeding regarding an unpleasant experience I had at your Uptown Mirdif branch, specifically at the reception/cashier area (Counter 4). After paying for my son’s appointment, the receptionist at Counter 4 (an Arabic lady wearing a hijab) behaved in an unprofessional and disrespectful manner. Instead of handing me the receipt properly, she threw it onto the counter without any courtesy. Additionally, she was laughing loudly and chatting, which made the situation feel careless and inappropriate, especially in a healthcare environment. I was very close to addressing this behavior at the time, as I found it unacceptable. However, my priority was my son’s medical follow-up with the doctor, so I chose not to escalate the situation on the spot. I would like to be honest and say that if it were not for the doctor I trust at this branch, I would avoid visiting this location altogether. A clinic reception is the first point of contact, and such behavior leaves a very negative impression on patients and parents alike. I hope this feedback is taken seriously and addressed appropriately, as professionalism, respect, and basic courtesy are essential in a medical setting.

Mirdiff Uptown Mediclinic, Dr Sandhya Ranu Dhas, best Gynaecologist in Mediclinic. Dr Sandhya is my doctor since 2010, very friendly, caring and understanding. She listens carefully to patient concerns and ensures following up and updating her patient. Thank you Dr Sandhya for your attentiveness and kindness.

The staff at the clinic is good and courteous, but unfortunately, the clinic itself is not being well maintained. It seems that the management is not focusing on patient satisfaction. Despite having an appointment and arriving on time, the waiting time often exceeds an hour. Additionally, necessary medicines and supplies are not always available for the doctors to carry out routine procedures. Overall, it feels like the branch is struggling and may soon face closure if things don’t improve.

Dr. Sandhya in Mirdif branch is my savior since 2009. She is very kind, caring and knowledgeable who works with passion. When a doctor have long terms patients that confirms the quality service.