The Emirates Centre for Strategic Studies and Research

The ECSSR’s reputation really starts from the moment guests arrive at the gate and honestly, the entire team usually does a fantastic job creating a great experience.nnThat said, I believe Malik Ali Awan (Gate Security Supervisor) could benefit from some support in handling guest interactions a bit more effectively. If he is the gate security supervisor, there’s an expectation to manage situations calmly, especially when interacting with guests. As a team leader, he also sets the tone for the behavior of the team members he supervises. Sometimes, I believe the title can get to our heads, it happens and pride or ego can sneak in, making it harder to stay polite or objective in the moment.nnI’d recommend some training in the following areas for Malik Ali Awan (Gate Security Supervisor):n**Customer Interaction & Engagementn**How to Deal with Difficult Customersn**Emotional Intelligence & Stress ManagementnnThis is in no way meant to put him down it’s an opportunity for him to learn, grow, and above all, help uphold the reputation of ECSSR. I don’t see him as an outsourced employee, I see him as a representation of ECSSR.

One of the best government entities

The operator was very professional and respectful.. Such a great standard they have.. well done

Very good reputation place to growth your mind and your business

All staffs are helpful and always have a quick response, Very great team especially the public relation department.