Mediclinic City Hospital North Wing

Mediclinic City Hospital is our trusted health care provider in Dubai way back 2011. We are lucky we have the best doctors caring for us through the years and their facilities are top-notch. We didn't even feel we're in a hospital. It's very clean and most of the staff/nurses are friendly/accommodating. Kudos to Dr. Zuhair Yousif (Cardiology) and Dr. Imad Ahmad (Neurosurgery), the Best doctor-friends we've known and both lifesavers to my husband. Their expertise, dedication, passion, and genuine care/concern to their patients leave an unforgettable, lasting mark in our family's life. We are truly grateful for them. We Love ❤️ Mediclinic City Hospital!

I am writing this review as a deeply concerned family member. My sister was admitted to Mediclinic City Hospital due to a broken leg while already battling stage 4 cancer. She was brought in through the emergency and was scheduled for surgery. This is where we encountered our first problem.nnOn the day of the surgery, the hospital staff struggled to calculate the cost that needed to be requested from the insurance. They submitted a request, canceled it, and then submitted it again, causing unnecessary delays. While all this was happening, a staff member approached my sister, telling her that if the insurance approval was not obtained, we would need to make an immediate payment, otherwise, they couldn’t proceed with the operation. This caused immense stress, which was already a difficult situation.nnIf the hospital policy is to take a refundable deposit in such cases, they should have communicated it clearly. But what if a patient cannot afford the deposit at that moment? Should they be left to suffer? When we asked if they could accept a guaranteed cheque instead, the hospital refused and insisted on an immediate payment through a link. The most frustrating part is that the insurance approval was received at 12:30 pm, but the hospital pressured us into paying them at 1:16 pm – a full 46 minutes later! It was either a case of someone ignoring their emails or deliberately stalling to secure the deposit. When we questioned this, the staff simply said, “Let us check,” with no further explanation or apology.nnAfter the surgery, we requested a refund, as they had promised in their emails. However, while they can take a deposit within minutes, the refund, as per their policy, takes 7 days!nnAnother issue arose during discharge. Unfortunately, we couldn’t leave the hospital on the same day as planned due to delays in acquiring the necessary supplies. We requested to stay one more night, to which the hospital agreed, but only if we deposited AED 4,000 upfront – AED 2,000 for the stay (as if it’s a 5-star hotel!) and an additional AED 2,000 as a deposit for any extra medication. We explained that we were okay to pay at the time of discharge, but they insisted on immediate payment.nnTo my shock, the response was: “Find the money or leave.” This was communicated to me directly by the duty manager on the night of 26.09.2024. I could not believe the lack of compassion shown. When I suggested that they convey this message directly to my sister, they refused, continuing to pressure me instead.nnI ended up paying because I had no other choice. My sister’s health was on the line. The doctors here are good and genuinely care for their patients. However, the operations and back-office teams are extremely unprofessional and insensitive.nnI do not recommend this hospital to anyone because of the management's lack of empathy and communication. If you have other options, use them. Please share your stories and speak out; don't let experiences like this go unnoticed. Your family's health and well-being deserve much better.

Words cannot fully express how incredible Dr. Jubeer (pediatrician) was during our visit. He is beyond excellent—highly experienced, understanding, and extremely accommodating. Dr. Jubeer made our entire experience so much better, providing comfort not only to my baby but also to me and my husband. He treated us with such care and professionalism that we felt reassured throughout the process. I truly wish he had his own clinic so we could visit him regularly!

I am a patient who’s receiving treatment weekly in Mediclinic. Since Melanie Lerios is working in the department of oncologist, she change my life. She is so hard worker, professional, human. Every time I send her a message, she reply quickly. She’s doing more than she should do. You can feel she loves her job and doesn’t count if what you ask is her duty or not. Melanie is a woman who’s always smiling and polite. It’s the kind of person who makes a difference in a patient’s life. I will always be grateful for everything she did to me.

This is my second review after being in a completely different stage of my healing journey. I was amazed by the mount of care and professionalism of all the medical staff .nAfter my surgery i have never felt that much relaxed ,no pain, no stress, all of the staff who were included in my journey (pre , during and post surgery) all of them were very kind , caring, talented , professional.nThe quality of services and medical supplies are amazing , my doctor (doctor veronica) she is an angel send from God .nI have so many good feedbacks about all of them but if i write it down here it will become a book.nI recommend every patient to not be hesitant and to visit this hospital.nMany thanks for all of your services